Support
Need help? Email fragdex@wrenchsup.com and we'll get back to you, usually within two business days. Include your collector handle and, if something went wrong, what you were doing when it happened.
FragDex Pro
Restore a purchase. Open the Shop, go to the Pro tab and tap Restore Purchases, signed in to the same Apple ID you subscribed with.
Cancel or change your plan. Subscriptions are managed by Apple: on your iPhone, open Settings → your name → Subscriptions → FragDex Pro. Cancel at least 24 hours before the renewal date to avoid the next charge.
What happens if Pro ends? Nothing you've collected is lost. You keep every fragrance and can still read, organize and update them; new finds only need a free slot again.
Refunds are handled by Apple at reportaproblem.apple.com.
Scanning
Fill the frame with the bottle's label in good light. If a scan doesn't find your fragrance, pick it from the list of suggestions, or search for it in Find and add it from there.
Your account
Delete your account in the app under Settings → Delete account. This permanently deletes your collection and profile. It doesn't cancel an App Store subscription; cancel that in your Apple ID settings first.
Report or block another collector or a post from their profile or the post's menu.
Privacy
Read how we handle your data in our Privacy Policy.